1. Information We Collect

When you register for a TOWB account or use our services, we collect various types of personal information. This includes your name, contact details (email, phone number), address, nationality, and identification documents such as passport or national ID. We also collect financial information like your bank account number, payment card details, and transaction history.

Additionally, when you access our platform, we collect technical data such as your IP address, device type, operating system, browser type, access times, and browsing activity. This data helps us understand how our platform is used and allows us to improve your experience and protect against fraud.

2. How We Use Your Information

Your information is primarily used to deliver our services to you. This includes verifying your identity, processing money transfers, updating you on the status of your transactions, and ensuring regulatory compliance. We also use your data to provide customer support, resolve disputes, detect fraud, and enhance the safety and functionality of our platform.

In addition, we may use your email or phone number to send important notifications about your account, policy changes, service updates, and promotional messages (only with your consent). You can opt out of marketing communications at any time.

3. Legal Basis for Processing

We process your data only when we have a valid legal basis to do so. These include:

Contractual necessity: To fulfill our agreement with you (e.g., to send money).
Legal obligations: To comply with anti-money laundering (AML), counter-terrorist financing (CTF), and other regulatory requirements.
Legitimate interests: To improve and secure our services, provided your rights are not overridden.
Consent: For optional features like marketing, where you can opt-in and withdraw anytime.

4. Sharing of Information

TOWB does not sell your personal information to any third party. However, to operate our services, we may share your data with:

Payment processors and banks involved in processing your transactions.
Identity verification services to confirm your identity and prevent fraud.
Regulatory and law enforcement authorities, when legally required.
Service providers who help us manage our systems, communications, and security.

All third parties are carefully selected and contractually bound to protect your data and use it only for specific, authorized purposes.

5. How We Protect Your Data

We implement robust security measures to protect your personal data. These include data encryption (during transmission and storage), secure server infrastructure, firewalls, access controls, and multi-factor authentication. Only authorized personnel can access your data, and all activities are logged for transparency and accountability.

Our platform is continuously monitored for suspicious activity, and we take swift action to prevent unauthorized access or data breaches. We also regularly update our systems and conduct security audits to maintain a high level of protection.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, regulatory, or operational requirements. For instance, financial and identification records may need to be retained for several years under AML and financial laws. After the retention period, your data is securely deleted or anonymized.

7. Your Rights

You have full control over your personal information and may exercise the following rights:

Access – Request a copy of the data we hold about you.
Correction – Ask us to fix any incorrect or outdated information.
Deletion – Request deletion of your data (subject to legal restrictions).
Restriction – Ask us to limit how we use your data.
Objection – Object to specific processing, such as direct marketing.
Data Portability – Request to transfer your data to another provider.

To exercise these rights, simply contact our support team via the contact details provided below.

8. Cookies and Tracking

Our website and app use cookies and similar technologies to personalize your experience, analyze usage, and improve functionality. Cookies help remember your preferences and keep your session secure. You can manage or disable cookies at any time through your browser settings. Please note, disabling cookies may affect the performance of certain features.

9. Third-Party Links

Our platform may include links to third-party websites, such as partner payment platforms or regulatory resources. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before submitting any personal data.

10. International Data Transfers

As a global service, your data may be processed and stored in countries outside your own, including countries that may not have the same level of data protection laws. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms, to protect your data in accordance with applicable laws.

11. Children’s Privacy

TOWB’s services are intended for adults aged 18 and above. We do not knowingly collect or store personal information from anyone under 18. If we discover that a minor has submitted data, we will take steps to delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business needs, or service improvements. When updates are made, we will notify you via email or an in-app alert. We encourage you to review the policy periodically to stay informed about how your data is protected.